Return Policy

At Hidden Hills Equipment Group, we aim to make every purchase a confident and transparent experience. We understand that certain situations may require a return, which is why we have established a clear and fair return policy designed to protect both our customers and the quality standards of the equipment we deliver.

This policy outlines the conditions, timelines, and procedures for returning heavy equipment purchased from Hidden Hills Equipment Group. We encourage you to review the information carefully and contact our team with any questions or clarifications before initiating a return.

Return Rights and Exceptions

If the delivered equipment does not match the description provided at the time of purchase or has significant defects that were not disclosed beforehand, you have the right to request a return. To allow us to review the matter promptly, please contact us within 30 business days of the delivery date.

Additionally, if the equipment is received in a condition that does not meet the quality standards advertised by our company, each case will be evaluated individually. Depending on the circumstances, we may offer either a refund of the purchase price or an exchange for a comparable piece of equipment, subject to availability.

Return Procedure

To initiate a return request, please follow the steps below:

  • Contact our team by phone or email to report the issue.

  • Provide complete and accurate information, including a detailed description of the issue and photo or video evidence when available, to support the evaluation process.

  • Once the return request is approved, the equipment must be returned within 30 calendar days of delivery, in the same condition in which it was received, without any modifications, signs of use, or additional damage.

 

Refunds

If the return is approved following a technical inspection, a refund of the purchase price will be issued, excluding shipping charges and any other associated logistics or handling costs. Refunds are typically processed within 7–14 business days after the returned equipment has been received and inspected.

Return Shipping Costs

Return shipping costs are generally the responsibility of the buyer. However, if the return is due to a confirmed defect or a material discrepancy from the original product description, Hidden Hills Equipment Group will cover the return shipping costs.